Your questions answered

How often does my generator need servicing?

We recommend at minimum having your generator serviced on an annual basis or every 100 hours, whichever comes first. For a brand new generator, it is recommended to have your first initial oil change at 25 hours and thereafter follow the schedule outlined above. 

What size of backup generator do I need for my home?

The size of the generator needed for your home depends on a couple of factors. Determining a suitable generator for your home is discussed at our free consultations. We will review and discuss your needs/wants and provide our insight and expertise to find a suitable fit that is within your budget and meets your needs. Schedule a free quote today.

How much does a standby generator cost?

The cost of a standby generator itself is dependent on make/model. Check out our “models” tab for more info on makes/models and pricing. This list includes some of our most popular sellers. We do sell and install many other makes and models not included in this list, if you’re interested in one not listed here, reach out to us and we can discuss and provide pricing. 

Keep in mind, pricing listed is exclusively for the generator. Additional costs for installation of the generator (ie: gas connection, electrical connection and generator placement/generator activation). Reach out to us to schedule a call or quote.

How much is it to get a generator serviced?

We offer one time generator servicing and service packages at a discounted price. Get in touch with us with us to discuss. 

Do you offer emergency on-call?

Yes, we offer emergency on-call. We operate 24 hours a day, 365 days a year, for emergencies.

Do you do warranty work?

Yes. Reach out to us today with any potential warranty related concerns and we will be happy to schedule a date/time to come out and take a look.  

Do you repair standby generators?

We repair all makes and models of generators.  That is what we specialize in. 

What if I have an after-hours emergency?

Please give us a call at 613-222-0196.

What’s included in our generator maintenance packages?

Our maintenance packages include a 30 point inspection with our annual service. 

How long will a generator last?

Life expectancy of the average generator is anywhere between 25-30 years. Of course, regular maintenance of the unit is a critical component to a lasting generator.

What brand of generator do you recommend?

Schedule a free quote with us today and we will discuss your needs and find the best generator for you. We sell many different makes and models of generators, giving us the flexibility and ability to choose from many different options. 

Can you service backup generators during a Canadian winter?

Ye. We service year-round and take pride in offering reliable service whenever needed. 

What’s a cold weather kit for a generator, and do I really need it?

A cold weather kit works by keeping the oil and battery at a suitable temperature during cold months to ensure your generator will start on even the coldest of winter days. Cold weather kits are especially suitable and recommended here in the Ottawa area, with our cold winters.

Can I change the oil in my backup generator and do other maintenance myself?

We do not recommend doing oil changes and maintenance yourself. Most generator brands require maintenance to be done by an authorized service provider in order to maintain warranty. Beyond this, though an oil change seems simple, generators also often require valve adjustments, load testing, spark plug replacements and an overall inspection. 

What fuel source do I need for a backup generators? If I get rid of my propane will it still work with natural gas?

Standby home generators can run on natural gas or propane. If your generator is currently on propane and you’re switching to natural gas as a fuel source it is possible to have your generator converted to natural gas. Schedule an appointment with us to discuss.